Refund policy

Lulu Mart – Return and Refund Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Returns
You may request a return within 7 days of receiving your order.
Items must be unused, in their original condition, and in original packaging.
Items that are damaged, used, or not in original packaging may not be accepted for return.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days to your original payment method.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item.
We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items
Certain items such as personal care products, opened beauty items, and sale items may not be eligible for return.

How to Request a Return
Email us at lulustorequ@gmail.com with your order number and reason for return.
Our team will guide you through the process.

We reserve the right to refuse returns that do not meet our return policy conditions.